Shipping Policy for Ouraringn

At Ouraringn, we strive to ensure your Smart Ring for Fitness, Stress, Sleep & Health reaches you quickly and seamlessly. This Shipping Policy outlines our procedures for order processing, delivery timelines, shipping costs, and related logistics for all orders placed through our official website (the “Site”). By making a purchase on the Site, you acknowledge and agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing

1.1 Processing Timeline

After you place an order on the Site, we will verify your payment information, confirm product availability, and prepare your order for shipment. Most orders are processed within 1-3 business days from the date of purchase. Business days exclude weekends (Saturday and Sunday), public holidays (e.g., Christmas, New Year’s Day), and any periods when our warehouse is closed for maintenance or operational adjustments.

1.2 Order Verification

In some cases, we may need additional information (e.g., confirmation of shipping address, payment verification) to process your order. If this is required, our customer support team will contact you via email (using the address provided at checkout) within 1 business day. Failure to provide the requested information may delay order processing and shipment.

1.3 Order Cancellations or Modifications

If you need to cancel or modify your order (e.g., update the shipping address, change product specifications), please contact us immediately at [email protected]. We can only process cancellations or modifications if your order has not yet been shipped. Once the order is marked as “shipped” (you will receive a shipping confirmation email), we cannot cancel or modify it—you will need to follow our Refund Policy to return the product after delivery.

2. Delivery Timelines

2.1 Standard Delivery

All orders are shipped via our trusted global carriers (e.g., FedEx, UPS, DHL, or local postal services, depending on your location). Once your order is shipped, the estimated delivery time is 6-12 business days to any destination worldwide. This timeline begins from the date your order is shipped (not the date of purchase) and is based on standard shipping routes and carrier performance.

2.2 Delivery Timeline Exceptions

While we aim to meet the estimated delivery timelines, delays may occur due to factors beyond our control, including:

  • Customs processing: International orders may be subject to inspection by local customs authorities, which can add 1-3 business days to delivery (we are not responsible for customs delays or fees).
  • Carrier disruptions: Events such as weather conditions (e.g., storms, hurricanes), transportation strikes, or global logistics issues may delay shipments.
  • Remote locations: Deliveries to rural or remote areas may take an additional 1-2 business days compared to urban areas.

We will keep you informed of any significant delays via email, and you can track your order’s progress using the tracking number provided (see Section 3).

3. Shipping Costs

3.1 Global Free Shipping

We offer free standard shipping for all orders of the Ouraringn Smart Ring, regardless of your delivery destination. No additional shipping fees will be charged at checkout—this includes all countries and regions worldwide. The free shipping benefit applies only to standard delivery (as outlined in Section 2.1) and does not include expedited or “加急” shipping services (which are not currently offered on the Site).

3.2 Customs Duties and Taxes

Please note that free shipping does not cover customs duties, taxes, or other fees imposed by the destination country’s government. These charges are the responsibility of the recipient (you) and must be paid directly to the customs authority or carrier upon delivery. We recommend checking with your local customs office before placing an order to understand the potential duties or taxes applicable to your purchase. Ouraringn is not liable for any unpaid customs fees, and orders may be returned to us if these fees are not paid (you will be responsible for return shipping costs in such cases).

4. Order Tracking

4.1 Tracking Information

Once your order is shipped, we will send a shipping confirmation email to the address you provided at checkout. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your shipment (e.g., “in transit,” “out for delivery,” “delivered”).

4.2 Tracking Limitations

Tracking information may not be updated immediately after shipment—carriers typically take 24-48 hours to activate tracking data. If you do not see tracking updates within 48 hours of receiving the shipping confirmation email, please wait an additional day before contacting us. If tracking information remains unavailable after this period, contact our customer support team at [email protected] with your order number, and we will assist you in locating your shipment.

5. Delivery Confirmation and Responsibility

5.1 Delivery Confirmation

The carrier will confirm delivery by obtaining a signature (where required) or marking the shipment as “delivered” in their system. A delivery confirmation email will also be sent to you once the carrier confirms delivery.

5.2 Risk of Loss or Damage

Title to the Smart Ring and risk of loss or damage to the product pass to you upon delivery (i.e., when the carrier confirms the product has been delivered to your specified shipping address). We are not liable for any loss, theft, or damage to the product that occurs after delivery. If you live in an area with high theft risk, we recommend selecting a shipping address where someone can receive the package during delivery hours.

5.3 Undelivered Orders

If your order is marked as “delivered” by the carrier but you have not received it, please take the following steps:

  1. Check with family members, neighbors, or building management—carriers may leave packages with them if you are not available.
  2. Verify the shipping address on your order confirmation email to ensure it is correct.
  3. Contact the carrier directly using the tracking number to inquire about the delivery location (carriers can often provide details such as delivery time and recipient signature).

If you still cannot locate your order, contact our customer support team at [email protected] within 7 days of the delivery confirmation date. We will investigate the issue with the carrier; if the package is confirmed lost, we will either send a replacement product at no cost or process a full refund (per our Refund Policy), at your choice.

6. International Shipping

6.1 Eligible Countries

We ship to most countries worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your location. If your country is not listed, please contact us at [email protected] for further assistance.

6.2 Customs Documentation

For international orders, we will provide all necessary customs documentation (e.g., commercial invoice, product description) to facilitate smooth processing. The commercial invoice will list the product’s value (in USD, the currency of purchase) and country of origin—this information is required by customs authorities to assess duties and taxes.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping costs, or operational procedures. Any updates will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site and purchase of products after the update constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically.

8. Contact Us

If you have questions about this Shipping Policy, need assistance with tracking your order, or have concerns about delivery, please contact our customer support team at [email protected]. We aim to respond to all inquiries within 1-2 business days.