Refund Policy for Ouraringn

At Ouraringn, we want you to be fully satisfied with your purchase of our Smart Ring for Fitness, Stress, Sleep & Health. This Refund Policy outlines the terms, conditions, and procedures for requesting and receiving refunds for orders placed through our official website (the “Site”). By making a purchase on the Site, you acknowledge and agree to the terms of this Refund Policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Return Timeframe: You must initiate a refund request and return the product within 60 days from the date of delivery (as confirmed by the carrier’s delivery confirmation). Requests made after this timeframe will not be eligible for a refund, unless otherwise specified in special promotions or due to product defects (see Section 3).
  • Product Condition: The Smart Ring must be returned in its original, unused, and undamaged condition. This includes:
  • All original packaging (e.g., box, protective sleeves) must be intact and unmarked.
  • All included accessories (e.g., charging cable, user manual, warranty card) must be present and unused.
  • The Smart Ring must not show signs of wear, scratches, tampering, or modification (e.g., altered firmware, damaged sensors).
  • Proof of Purchase: You must provide a valid order number and, if requested, a copy of the delivery confirmation or receipt. Refund requests without verifiable proof of purchase will be denied.
  • Order Type: Refunds apply only to orders placed directly through the Ouraringn Site. Orders made through third-party retailers or resellers are subject to the refund policies of those platforms, and we cannot process refunds for such orders.

2. Refund Request and Return Process

Follow these steps to request a refund:

Step 1: Initiate the Refund Request

Contact our customer support team at [email protected] with the following information:

  • Your full name (as it appears on the order).
  • Order number (found in your order confirmation email).
  • Date of delivery (from the carrier’s tracking information).
  • Reason for the refund (e.g., change of mind, product not as expected).
  • Clear photos or videos of the Smart Ring, its packaging, and all accessories (to confirm condition).

Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) Number and detailed return instructions, including the address to ship the product back to.

Step 2: Ship the Product Back

  • Clearly mark the RA Number on the outside of the return package. Packages without a valid RA Number will be rejected or delayed.
  • Use a trackable shipping method (e.g., FedEx, UPS, DHL) to send the product. We are not liable for lost, stolen, or damaged return shipments—keep the tracking number for your records.
  • Return Shipping Costs: Unless the refund is due to our error (e.g., wrong product shipped, defective item), you are responsible for covering the cost of return shipping. If the refund is our responsibility, we will provide a prepaid shipping label to cover these costs.

Step 3: Product Inspection and Refund Processing

Once we receive your returned package (typically 3-7 business days after you ship it, depending on your location), our team will inspect the product to verify it meets the eligibility criteria.

  • If the product is in acceptable condition, we will process the refund within 5-10 business days of inspection.
  • If the product is not in original condition (e.g., missing accessories, damage), we will notify you via email. You may choose to have the product returned to you (at your expense) or accept a partial refund (the amount will be determined based on the extent of the issue).

3. Refund Details

3.1 Refund Amount and Currency

  • Refunds are issued in United States Dollars (USD)—the same currency used for your original purchase. We do not offer refunds in other currencies, and any currency conversion fees (charged by your bank or payment provider) will be your responsibility.
  • The refund amount will be the full purchase price of the Smart Ring, excluding any return shipping costs you incurred (unless the refund is due to our error). We do not refund any taxes paid on the order, as taxes are remitted to local authorities and cannot be reversed by Ouraringn.

3.2 Refund Method

Refunds are credited back to the original payment method used for the order:

  • Credit/debit cards: The refund will appear on your statement within 1-3 additional business days after processing (timing depends on your card issuer).
  • PayPal: The refund will be deposited into your PayPal account within 1-2 business days of processing.
  • Other payment methods (e.g., Apple Pay, Google Pay): Refunds will follow the standard processing times for those platforms.

We cannot issue refunds to a different payment method than the one used for the original purchase, unless required by law.

3.3 Exceptions and Special Cases

  • Defective Products: If you receive a defective Smart Ring (e.g., fails to power on, inaccurate sensors, physical defects) within 30 days of delivery, contact us immediately. We will either:
  • Send a replacement product at no cost (with free return shipping for the defective item), or
  • Process a full refund (including return shipping costs) without requiring you to return the defective product (in some cases).
  • Cancelled Orders: If you cancel an order before it is shipped (within 1-3 business days of placement), we will process a full refund within 5-10 business days. Once the order has shipped, you must follow the standard return and refund process.
  • Undelivered Orders: If your order is marked as delivered but you never received it, contact us within 7 days of the delivery date. We will investigate with the carrier; if the package is confirmed lost, we will process a full refund or send a replacement (your choice).

4. Non-Refundable Items

The following are not eligible for refunds:

  • Smart Rings that have been used, damaged, or modified beyond normal inspection.
  • Accessories that are lost or damaged after delivery (unless the damage was present upon receipt and reported within 48 hours).
  • Orders placed through third-party retailers (refunds handled by the retailer).
  • Shipping costs for returns that are not due to our error.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site and purchase of products after the update constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically.

6. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact our customer support team at [email protected]. We aim to respond to all inquiries within 1-2 business days.